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Salesforce ADM-261 (Service Cloud Administration) Exam is one of the most popular and highly sought-after certifications for professionals who wish to advance their careers in the Salesforce ecosystem. ADM-261 exam is designed to test your knowledge and skills in administering the Service Cloud platform, including managing cases, configuring and customizing the Service Cloud Console, and integrating with other Salesforce products. Passing the ADM-261 Exam demonstrates your proficiency in Service Cloud administration and helps you stand out in the competitive job market.

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Salesforce Service Cloud Administration Sample Questions (Q187-Q192):

NEW QUESTION # 187
Universal Containers would like to implement Omni Channel within Service Cloud for their representatives.; What is the first step an Administrator is required to perform in order to configure Omni Channel?

A. Assign Users to the Omni Channel Feature License
B. Assign Users to Omni Channel permissions
C. Contact Salesforce to have Omni Channel enabled
D. Enable Omni Channel by clicking Settings in Setup

Answer: D

NEW QUESTION # 188
Using Import Wizard, how many Asset records can you import at a time?

A. 0
B. 100,000
C. 1
D. 50,000
E. You cannot import Assets via Import Wizard

Answer: E

NEW QUESTION # 189
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requested frequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

A. Waterfall
B. Lightning Platform
C. Agile
D. Kanban

Answer: C

NEW QUESTION # 190
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.
Which three statements should be considered?
Choose 3 answers

A. Visualforce pages refer to Classic article types.
B. Attachments and .html files in Classic Knowledge are moved to the Filesobject.
C. Article numbers change during migration.
D. Approval process history migrate to Lightning Knowledge.
E. Each article must be associated to a record type.

Answer: B,D,E

NEW QUESTION # 191
A company provides customer support for new products and for routine maintenance of existing products.
These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose
2 answers

A. Support Processes
B. Approval Processes
C. Record Types
D. Support Types

Answer: A,C

NEW QUESTION # 192
......

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